Privacy Policy

AS249 Packet Star Networks understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

  1. Information About Us
    AS249 Packet Star Networks is a Trading Name of Packet Star Networks Limited
    A Limited Company registered in England under company number 10525852.
    Registered address: Unit D4 Segensworth Business Centre, Fareham PO15 5RQ
    VAT number: GB 107095822.
    Data Protection Officer
    Email address: peering@as249.net
    Telephone number: +44 (0)20 3833 6600
    Postal address: Unit D4 Segensworth Business Centre, Fareham PO15 5RQ
  2. What Does This Notice Cover?
    This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
  3. What Is Personal Data?
    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) ("the GDPR"") and the Data Protection Act 2018 (collectively, "the Data Protection Legislation") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.
    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
    The personal data that we use is set out in Part 5, below.
  4. What Are My Rights?
    Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
    1. The right to be informed about our or collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
    2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
    4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
    5. The right to restrict (i.e. prevent) the processing of your personal data.
    6. The right to object to us using your personal data for a particular purpose or purposes.
    7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
    8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
    It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.
  5. What Personal Data Do You Collect and How?
    Depending upon your use of our services, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children.
    Data Collected How We Collect the Data
    Identity Information including, but not limited to, Name, Title. Telephone discussions, Email communications, Contracts.
    Contact information including but not limited to, postal address, email address, telephone numbers. Telephone discussions, Email communications, Contracts.
    Business information including business name, job title, profession. Telephone discussions, Email communications, Contracts.
    Payment information including card details, bank account numbers. Telephone discussions, Email communications, Contracts.
    Profile information including, but not limited to, preferences, purchase history, areas of expertise. Telephone discussions, Email communications, Contracts.
  6. How Do You Use My Personal Data?
    Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we use your personal data, and our lawful bases for doing so:
    What We Do Our Lawful Basis
    Administering our business. Contract and Legitimate interests.
    Supplying our products and services. Contract
    Managing payments for our products and services. Contract
    Communicating with you. Consent and Contract
    Supplying you with information by email or post that you have opted-in-to (you may opt-out at any time). Consent
    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message, or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
    We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.
    If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
    In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
  7. How Long Will You Keep My Personal Data?
    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. We regularly undertake a review of our information and erase or anonymise personal data when we no longer need it.
  8. How and Where Do You Store or Transfer My Personal Data?
    We will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
  9. Do You Share My Personal Data?
    We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
    If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
  10. How Can I Access My Personal Data?
    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".
    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
    There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
    We will respond to your subject access request within 2 weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
  11. How Do I Contact You?
    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of The Data Protection Officer:
    Email address: peering@as249.net
    Telephone number: +44 (0)20 3833 6600
    Postal address: Unit D4 Segensworth Business Centre, Fareham PO15 5RQ
  12. Changes to this Privacy Notice
    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
    Any changes will be made available upon request. This Privacy Notice was last updated on 9th January 2024.